How do I return an item?

We stand behind our products & want you to be satisfied with your purchase. We won't be satisfied until you are satisfied. If - for any reason - you feel the need to return your unworn, unwashed item(s), you may return for merchandise credit or exchange. Please see our full return policy below regarding specific items.

Be sure that all of the items in your order have shipped already. Please remember that some lingerie items may ship separately.You will also want to recheck if you ordered a Special Order item that is not shipped immediately.

Packages sent without prior authorization, without an RA# (Return Authorization) written on the outside of the package, or not returned in a timely manner can be refused and returned at the buyer's expense. Figuresque is not responsible for orders returned for lack of an RA#.
Simply email us (using our Contact Us page) for an RA and await reply via email.

Please use your own trackable shipping method, as Figuresque is not responsible for returns that are not received.

Our full policy is listed below for your review.

** Out of Stock Items **:

We will notify you immediately if an item is out of stock. If we do not receive a reply to the notification email within 14 days, you will automatically receive a merchandise credit.

** Standard Purchase Returns **:

Please email your RA# request within 14 days of order receipt. Packages sent without prior authorization, without an RA# written on the outside of the package, or not returned in a timely manner can be refused and returned at the buyer's expense. Please then return item(s) to us within 14 days of return authorization. Returns received after the 14-day timeframe will be issued a merchandise credit. Shipping on return merchandise is the responsibility of the buyer.

Important: Please include a copy of your packing slip along with your full name, address, email address, and order number inside of the package. Please also write the RA# on the outside of the package.

When we receive your item we will contact you and give the credit/exchange. Shipping charges are non-refundable. Orders which receive free shipping may be deducted actual s/h cost if returned. Please allow up to one full billing cycle (or 30 days) for returns to be processed. Please allow from 1-2 billing cycles for your credit to show on your credit card statement.

** Standard Purchases Exchanges Only **:

Please follow the instructions above. If you are requesting an exchange, please include the product name(s) and model number(s) in your email return request. Replacement items will be held for you for 14 days. We will ship the first exchange order at no cost to you. If you choose to exchange your replacement item(s) from your original request (a second exchange request for the same order), shipping will need to be paid by the buyer.

** Intimates/Shapewear **:

Lingerie beginning with item # LSM, #DW, #WM are exchange or credit issued only, non-refundable. Lingerie (unboxed) only is returnable if return request is made within 10 days. All sales of hosiery, shapewear, teddies, bodystockings, panties, boxed intimates, etc. are final and no returns will be accepted. Please be sure you choose the correct size and color when purchasing these items. State law prohibits the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not receive any worn items. Feel free to ask all questions prior to purchase.

** Sale/Clearance Merchandise & Wholesale **:

Sale/clearance items and wholesale orders are final sale. No returns can be accepted.
** Shoes and Accessories **:

Shoes, accessores and jewelry are final sale. Returns cannot be accepted.


Note: If your credit/exchange is due to an improper fit, please see our Measurement Guide for more information on how to take your measurements. For a better fit, please compare your measurements to the ones provided in each item's description. Sizing may vary from style to style and tag size is not always the best information to go by when choosing your size. Please feel free to contact us if you have any questions.

Return Policy may be updated without prior notice.